Privacy Policy
McLeod USA (“we”, “us”, or “our”) is committed to upholding the privacy, security, and confidentiality of your personal data. At mcleod-usa.com, we recognize the importance of preserving your trust and strive to adhere to the highest standards of data protection and regulatory compliance, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant data privacy laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or interact with our website.
1. Scope of Policy and Data Controller Role
This Privacy Policy applies to personal data collected through the website mcleod-usa.com and governs the processing activities that relate to the website’s functionality, services, and communications. For the purposes of applicable data protection laws, McLeod USA is the data controller responsible for the processing of your personal information collected via this website.
2. Categories of Data Processed
We collect and process various categories of personal data, including but not limited to the following:
a) Usage Data
Information regarding how you interact with mcleod-usa.com, including the pages you visit, your browser type, IP address, session timestamps, referral URLs, and location data derived from your IP address.
b) Account Data
Details provided when you register or create an account, such as full name, billing and shipping address, email address, phone number, and username.
c) Profile Data
Information you choose to provide related to your preferences, interests, order history, and behavior related to use of our services or products.
d) Communication Data
Records of any communication between you and us, such as support requests, feedback, inquiries, and service-related correspondence.
e) Technical Data
Information about your device and system configuration, including device model, operating system, screen resolution, language settings, and browser configuration.
f) Transaction Data
Details of payments or purchases, including purchase history, payment method (excluding full payment credentials), delivery address, and relevant metadata.
g) Preference Data
Marketing and communication preferences, including your consent to receive promotional messages, interest in particular products or services, and opt-in/opt-out status for email marketing.
3. Legal Bases for Processing
Our processing of your personal data is supported by one or more of the following lawful bases:
– Contractual Necessity: Processing is necessary for entering into or performing a contract with you.
– Legitimate Interests: We have a legitimate business interest that does not override your privacy rights, such as fraud prevention, website optimization, or improving our services.
– Consent: When required under applicable laws, we rely on your freely given, specific, and informed consent (e.g., for sending marketing emails or setting non-essential cookies).
– Legal Obligation: Compliance with legal or statutory requirements.
4. Your Rights
Subject to local data protection laws, you have the following rights regarding your personal information:
– Access: Obtain confirmation as to whether we process your data and, if so, access to your information.
– Rectification: Request correction of inaccurate or incomplete data.
– Erasure: Request deletion of your personal data, under circumstances permitted by law.
– Restriction: Request limitation of data processing in certain scenarios (e.g., pending verification of accuracy).
– Portability: Receive data you provided to us in a commonly used format or request we transmit it to another controller, where technically feasible.
– Objection: Object to the processing of your data for direct marketing or when based on legitimate interest.
– Consent Withdrawal: Withdraw your previously given consent at any time, without affecting the lawfulness of prior processing.
Requests can be sent to [email protected]. We may require you to verify your identity before responding to your request.
5. Security Measures
We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risks presented, including:
– Data encryption during transmission and at rest
– Role-based access controls and authentication procedures
– Regular system backups and disaster recovery protocols
– Ongoing employee training on data protection practices
– Intrusion detection and prevention systems
Although no system is impervious to breach, these measures are designed to protect your personal data from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
6. International Data Transfers
Some of our service providers and partners may be located outside of your jurisdiction, including in countries not deemed to offer the same level of data protection as your home country. In such cases, we implement safeguards such as the European Commission’s Standard Contractual Clauses (SCCs) or equivalent mechanisms ensuring data transfer compliance, particularly for residents of the EU and UK.
7. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes it was collected. Specific retention periods include:
– Account Data: Retained for as long as your account remains active, plus 6 years thereafter for audit/legal purposes.
– Transaction Data: Retained for at least 7 years to comply with financial and tax recordkeeping obligations.
– Communication Data: Retained for 3 years from the date of last contact.
– Technical and Usage Data: Retained for up to 26 months or as required under applicable analytics tools.
– Preference Data and Marketing Consents: Retained until withdrawn or expired, subject to regulatory limits.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to optimize your experience on mcleod-usa.com. Cookies are small text files placed on your device to store preferences, enable core functionality, and gather analytics. Cookies used on our site include:
– Essential Cookies: Necessary for basic website operations and security (e.g., navigation, session management).
– Functional Cookies: Enable enhanced features such as remembering your settings or login state.
– Analytics Cookies: Help us analyze traffic and usage behavior via tools like Google Analytics.
– Performance Cookies: Improve website performance and load times.
We do not use cookies for profiling or selling your data.
9. Cookie Management
Visitors to mcleod-usa.com will be presented with a cookie banner upon entering the site, enabling management of non-essential cookies in compliance with GDPR and CCPA requirements. You may also modify or withdraw your consent at any time via your browser settings or the cookie preference center on our website.
If you are a California resident, you have the right to opt-out of the sale of personal information and request disclosure of data collected in the preceding 12 months.
10. Children’s Privacy
Our website is not directed to, nor intended for use by, individuals under the age of 13. We do not knowingly collect, use, or disclose personal information of children under 13. If you believe a child has provided us with personally identifiable information, please contact us at [email protected] to have the information removed.
11. Policy Updates
This Privacy Policy may be revised periodically to reflect changes in our data practices, legal obligations, or operational requirements. When we make substantial changes, we will communicate them clearly via the website or directly through available contact channels if appropriate. Continued use of mcleod-usa.com signifies your acknowledgment of any updates.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, you may contact us at:
Email: [email protected]
Website: https://mcleod-usa.com
We are fully committed to upholding your privacy rights in accordance with applicable privacy regulations, and encourage you to reach out with any privacy-related concerns or requests at the contact email provided.